Lashes And Suppplies, FAQ
WHAT ARE EASY FAN LASHES?
Easy Fans Are A Specific Type Of Lash Tray That Has A Thin Layer Of Adhesive On The Base Of The Strip. This Allows For ‘Easy Fanning’ As The Bases Do Not Come Apart Or Fall Loose As Regular Lash Trays Do.
WHAT ARE SIGNS OF A BAD GLUE?
If The Glue Is Gray Or Looks Seperated After Shaking.
If The Glue Is Stringy Immediately Upon Use.
If The Glue Is Completely Hardened And Cannot Be Dispensed From Bottle.
DO YOU SELL PRODUCTS THAT ARE GOOD FOR SENSITIVE SKIN?
We Sell Sensitive Glue, Sensitive Tape, Sensitive Remover, And Sensitive Shampoo!
ARE YOUR LASH TRAYS CRUELTY FREE?
yesss! All Of Our Lash Trays Are Vegan And Cruelty Free!
Orders & Returns, FAQ
HOLIDAY SHIPPING TIME
With the holiday season fast approaching, our order processing time is now extended to 10-14 business days.
We encourage you to plan ahead and place your orders early to ensure they arrive in time for the holidays. Thank you for your patience and understanding!
HOW DO I CANCEL MY ORDER?
To cancel an order, you have 24 hours from the time you place it to cancel and get your money back. The easiest way is by having an account. If you don't have an account, you'll have to wait until you receive the merchandise and then return it, but you'll only qualify for store credit. Keep in mind, the merchandise has to be in good condition to qualify for store credit.
MY PACKAGE CAME DAMAGED CAN I GET A REPLACEMENT?
yes! If you insured your order with Route at checkout, you are able to file a claim with them to get your DAMAGED products replaced or reimbursed! Photos of the damaged/deficient product and packaging are required for damaged shipping issues within 15 days.
You can file a claim here: https://claims.route.com
MY PACKAGE SAYS DELIVERED BUT I DIDN'T RECEIVE IT! IT MIGHT BE LOST OR STOLEN, WHAT DO I DO?
yes! If you insured your order with Route at checkout, you are able to file a claim with them to get your LOST/ STOLEN products replaced or reimbursed! Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
You can file a claim here: https://claims.route.com
I PUT IN MY WRONG EMAIL OR SHIPPING ADDRESS. WHO DO I CONTACT?
If for any reason you enter the wrong shipping address, please contact us at Gisela@foreverlashco.com to correct it. You have 12 hours to make changes, but please ensure all your order details are accurate. By logging in, you can check the status of your order. I recommend all my clients create an account to easily track their orders and see if they have any points or discount codes available.
HOW LONG DOES YOUR SHIPPING TAKE?
- We process and ship orders from Monday to Friday. Please allow 3-7 business days for processing before your order is shipped. Orders placed during sale periods may experience some delays.
Once your order is shipped, you will receive an email with your tracking information. and international shipping can take 5-30 business days. - Economy 5 to 8 business days $3.99
- Express1 to 2 business days $14.00
- Standard 3 to 4 business days $7.99