as holiday season is fast approaching, order processing time is now extended to 10-14 business days.

please try to plan ahead and place orders early so they can be delivered in time for the holidays.

thank you for your patience!

To cancel an order, you have 24 hours from the time you place it to cancel and get your money back. The easiest way is by having an account. If you don't have an account, you'll have to wait until you receive the merchandise and then return it, but you'll only qualify for store credit. Keep in mind, the merchandise has to be in good condition to qualify for store credit.

yes! If you insured your order with Route at checkout, you are able to file a claim with them to get your DAMAGED products replaced or reimbursed! Photos of the damaged/deficient product and packaging are required for damaged shipping issues within 15 days.

Visit route.com/sustainabilit

yes! If you insured your order with Route at checkout, you are able to file a claim with them to get your LOST/ STOLEN products replaced or reimbursed! Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.

Visit route.com/sustainability

If for any reason you enter the wrong shipping address, please contact us at Gisela@foreverlashco.com to correct it. You have 12 hours to make changes, but please ensure all your order details are accurate. By logging in, you can check the status of your order. I recommend all my clients create an account to easily track their orders and see if they have any points or discount codes available.

• We process and ship orders from Monday to Friday. Please allow 3-7 business days for processing before your order is shipped. Orders placed during sale periods may experience some delays.
  
  Once your order is shipped, you will receive an email with your tracking information. and international shipping can take 5-30 business days.
• Economy 5 to 8 business days $3.99
• Express1 to 2 business days $14.00
• Standard 3 to 4 business days $7.99

receive your store credit is three days. For better tracking, please create an account. This will allow you to check the status of your orders, returns, and any other information more easily. Feel free to contact us with any questions at Gisela@foreverlashco.com